Our Mission is to efficiently and effectively develop people, processes and systems to enable Oracle Maintenance Solution customers to improve business results. Our Key Objectives are to improve maintenance and reliability outcomes as well as individual knowledge and performance to enable full and productive use of Oracle eAM.


EAM Masters LLC is the leading provider of advanced training programs for Oracle Enterprise Asset Management (eAM) and Oracle Maintenance Cloud. Our unique instructor-led and web-delivered learning process allows busy professionals to master the application by dedicating just a few hours per week. Courses range from 4 to 15 weeks in length and cover important maintenance topics such as Reliability Management, Asset Modeling, Planning and Scheduling, Work Management, Materials Management, Upgrading to R12, etc. Our instructors are leading experts in the software as well as maintenance and reliability management and practices. Our comprehensive development programs are 20 to 30 times longer than traditional software training, yet they cost about the same. Students are given time to absorb, apply, practice, and truly master the application in a sustainable way. Courses range from 4 to 15 weeks depending on which Oracle eAM topics are covered. Weekly Web Lectures with engaging graphics and audio help students understand the Big Picture of how Oracle eAM is designed and how it supports maintenance and reliability management. Weekly Homework Assignments challenge students to think about what they have learned and apply it to their situation and environment. They include high level questions about how students are using features/functions at their site as well as real, hands-on assignments to build data and perform transactions in their own eAM system. Weekly Web Discussions challenge students to socialize what they have learned with peers. Discussion leaders are experts in maintenance, Oracle eAM and Maintenance Cloud so that all questions and issues are resolved.

EAM Masters is a team of highly focused professionals with experience in maintenance, Oracle eAM and Maintenance Cloud. Each team member supports our mission and is dedicated to building relationships with other eAM and maintenance professionals to further develop and enhance the overall community. 
Jay M. West
Founder & President

As president and founder of EAM Masters LLC, Mr. West is personally involved in designing and delivering every training program.  His background includes 22 years of experience in maintenance training, consulting and systems implementation with large, asset intensive companies. His field experience together with his extensive Oracle eAM consulting work enables him to develop and deliver training programs that are truly unique. Prior to starting EAM Masters LLC, Mr. West was Oracle’s Global Solution Architect for the eAM product. In that role he developed and delivered global training programs for the Oracle eAM product. He has also been a Solution Architect on implementations of Oracle eAM and related modules (Purchasing, Inventory and Cost Management). Prior to Oracle, he managed a maintenance and reliability consulting organization where he led numerous corporate initiatives to improve maintenance and reliability performance.

Mr. West is an author and professional speaker within the maintenance professional community and has been an active member of the Oracle eAM Field Advisory Board for 8 years. He holds a Bachelors and Masters Degrees in Aerospace Engineering from the University of Michigan and an MBA from the University of Alabama.

Ezra Anderson
Senior Consultant

Mr. Anderson recently played a lead role in a highly successful, full life cycle eAM Virtual Implementation Program at a major steel foundry. As site project coordinator, he was intimately involved in the design and implementation of new processes and practices that transitioned the company from Reactive maintenance to Planned and Scheduled Maintenance. He facilitated creating/implementing global data standards for all major eAM data elements as well as maintenance procedures to fully utilize eAM capabilities. The project was so successful he was asked by Oracle to explain the achievements in a presentation at the Oracle Maintenance Conference.


Mr. Anderson’s 20 plus year professional career includes key positions in purchasing, inventory, maintenance, and planning. His broad business process knowledge together with his hands-on experience applying EAM Master’s Virtual Implementation methodology and work templates enable him to deliver substantial value as an Oracle eAM Implementation Consultant.

Richard Bowman
Training & Certification

Mr. Bowman has over 20 years of experience in engineering, technology, professional and project management and business operations. He has extensive experience as an Environmental Engineer responsible for assessments, regulations and compliance across multiple industries. This includes complying with the American Bureau of Shipping and Coast Guard, air, storm water, wastewater, and hazardous waste with the Florida Department of Environmental Protection, environmental compliance for the Pulp & Paper Industry and industrial facilities permitting. His responsibilities include: reviewing engineering data to evaluate the performance of environmental control equipment, environmental planning and budgeting for regulatory requirements and compliance, preparation of NPDES permitting applications, nutrient management, environmental assessments and mixing zone analyses, process evaluations, permit review and development plus compliance inspections for various industrial facilities, performance evaluation of industrial wastewater treatment and air pollution control systems, and preparing enforcement documents and settlement negotiations.


Rich has developed and delivered courses for environmental compliance within the Pulp & Paper industry and was trained as an ISO 9000 internal auditor. He earned the Extra Effort Award from the Florida Department of Environmental Protection for his departments outstanding accomplishments. He holds a Bachelor’s Degree in Engineering from Florida Institute of Technology and an MBA from the University of North Florida.

Miguel Giles
Strategic Advisor & Certified Partner

Mr. Giles is the President and Founder of Terra Global Services -- an Oracle eAM consulting firm and a strategic partner with EAM Masters. Miguel has over 20 years of experience in maintenance best practices and enterprise asset management consulting in the mining, oil & gas, utilities and discrete manufacturing industries. He has been an active member of the Oracle eAM Field Advisory Board since 2004. He has helped many large asset-intensive companies implement Oracle eAM taking into consideration business processes and maintenance practices such as Total Productive Maintenance and equipment reliability.

Jill W. Tolbert
Marketing & Design

Jill Tolbert has over 15 years of experience in software education, curriculum development, and instructional technology. She holds a Bachelors Degree in Communication from the University of Alabama, a Masters Degree in Education from UAB and is currently working towards an EdS in Instructional Leadership with a concentration in technology.


Mrs. Tolbert has designed and led numerous software training courses, programs and entire college curricula in both traditional classroom and online settings. As a Department Head for Lawson State College, she pioneered the conversion all course materials to electronic formats for alternative delivery methods. During that time, she was also the co-editing author of several software textbooks and the supporting workbooks and electronic files. She has delivered online courses through the University of Alabama for the past 4 years as well as developed and implemented digital course deliver systems within the public schools.

Mrs. Tolbert also has experience and a working knowledge of maintenance management software. Serving as Communication and Marketing Coordinator with Revere, Inc. she worked exclusively with their IMMPower software. Her extensive knowledge of instructional technology, complemented with her work experience with maintenance manage software uniquely positions her to work with EAM Masters.

Matthew West
Sales & Operations

Matthew West specializes in leadership, organization and relationship management. Matt has over 3 years' experience with facilities maintenance and management, as well as equipment upkeep and inventory. He currently manages the EAM Masters, LLC Sales Operations and daily office activities while serving as a Fire Support Officer with the Army National Guard. He has a working knowledge of maintenance management software packages and was Master Certified in 2016 becoming the youngest EAM Master Certified member.


Matt holds a Bachelors Degree from The University of Alabama where he was the House Manager and Recruitment Chair for the fraternity and the Supply Officer for the University's ROTC Battalion.


“We're a small but strong training and consulting agency that is committed to maintenance and eAM excellence. We look forward to meeting you and your team and helping you define your goals, develop solutions - and realize them! So what are you waiting for, let's get connected".



Contact us today for a free Certification overview, brief eAM assessment or with any questions you might have about our services.






5018 Sandy Cove Birmingham,  Alabama 35244

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